Terms of Service
Welcome to Cowboy Up
These Terms of Service (“Terms“) govern your use of the Cowboy Up Men’s Salon
website at cowboyupcuts.com (the “Site“),
your booking and receipt of grooming services from us (the “Services“), and your visits
to our shop. By using the Site, booking an appointment, or receiving Services, you agree to
these Terms. If you do not agree, do not use the Site or the Services.
“Cowboy Up,” “we,” “us,” and “our” refer to Cowboy Up Men’s Salon,
operated by Cowboy Up Dallas LLC, and its affiliates. “You” and “your” refer
to you, the person using the Site or receiving Services.
PLEASE READ THESE TERMS CAREFULLY — THEY AFFECT YOUR LEGAL RIGHTS. Section 4
(“Salon Services”) describes the inherent risks of grooming services and contains an
assumption of risk and a release and waiver of liability. Section 7 (“Our Staff and
Cowboy Up Client Relationships”) describes how Cowboy Up staff and clients communicate,
what information Cowboy Up treats as confidential, and your obligations regarding current
and former Cowboy Up staff. Section 16 (“Dispute Resolution and Arbitration”) requires
most disputes to be resolved by binding individual arbitration and waives your
right to a jury trial and to bring or join a class action. By using the Site, booking
an appointment, or receiving Services, you confirm that you have read, understood, and
agree to these Terms, including those sections.
1. Eligibility
To book an appointment or use the Site’s interactive features, you must be at least 18
years old and able to enter into a legally binding contract. We welcome younger guests for
services (including our haircut for guests 12 and under): a guest under 18 must be
accompanied by a parent or legal guardian who consents to the Services on the minor’s
behalf and remains responsible for these Terms.
2. Booking and Appointments
You may book appointments online through our point-of-sale and scheduling provider,
Unchained Systems Inc. (operator of ampbyus.com), by phone, or by walking in (walk-ins are
accepted subject to availability). Online booking is operated by a third-party platform;
your use of it is also subject to that platform’s own terms and privacy policy. A valid
credit card may be required to reserve an appointment. When you book an appointment —
online, by phone, or as a walk-in — you confirm that you have read, understood, and agree
to these Terms, including the Salon Services provisions of Section 4.
3. Cancellations, No-Shows, and Late Arrivals
Appointment times are reserved specifically for you. Our Appointment Policy —
/legal/appointment-policy
— is incorporated into these Terms by reference. In summary:
- We ask for at least 24 hours’ notice to cancel or reschedule.
- A same-day cancellation may be charged 50% of the booked service.
- A missed appointment (no call, no show) may be charged 100% of the booked service.
- A valid credit card on file is required to reserve an appointment, and you authorize us
to charge that card for cancellation and no-show fees as described in the Appointment Policy. - If you arrive late and walk-in guests are waiting, your reserved time may be given to a
walk-in, and we will work you in as availability allows.
4. Salon Services — Results, Risks, and Your Responsibilities
Please read this section carefully. It affects your legal rights.
4.1 Inherent risks of grooming services
Barbering and grooming services involve inherent risks that cannot be fully eliminated
even when services are performed skillfully and with care. These include, without limitation:
minor nicks, cuts, or skin abrasions from clippers, scissors, trimmers, and straight razors;
irritation, redness, sensitivity, or burns from hot lather, hot towels, or hot tools;
irritation or burns from waxing; and allergic reactions or skin or scalp sensitivities to
products applied during a service, including hair color and other chemical treatments,
shaving products, oils, balms, and waxes.
4.2 Results vary — no guaranteed outcome
Grooming and styling are personal and subjective. Hair texture, density, condition, prior
chemical treatments, skin chemistry, and individual response all affect outcomes. We do
not guarantee any specific result, and a result that does not match your expectation is
not, by itself, evidence of a defective service. If you are not satisfied with a service,
please tell us promptly — ideally before you leave the shop, or as soon as reasonably
possible afterward — and we will work with you in good faith to address your concerns. Any
adjustment, correction, or other accommodation we may offer is provided at our discretion
and decided case by case. Nothing in these Terms creates a guaranteed refund, free redo, or
“satisfaction guarantee.”
4.3 Your disclosure obligations
You are responsible for telling your stylist or barber, before your service begins,
about anything that could affect your safety or the outcome, including:
- Allergies or sensitivities to any product, ingredient, fragrance, latex, or metal
- Skin or scalp conditions (dermatitis, eczema, psoriasis, rosacea, folliculitis, etc.)
- Recently broken, irritated, sunburned, or post-procedure skin in the service area
- Medications or treatments that affect the skin or hair
- Any prior adverse reaction to a haircut, shave, color, or chemical service
- Pregnancy or any other condition relevant to the Service
We rely on the information you give us. We are not responsible for adverse outcomes
caused by information you failed to disclose or disclosed inaccurately.
4.4 Patch testing for color and chemical services
For hair color and other chemical services, we may recommend or offer a patch test
before the service. A patch test reduces — but does not eliminate — the risk of an
allergic reaction or sensitivity, and a reaction can still occur even where a patch test
showed none. Declining an offered patch test is done at your own risk.
4.5 Tell us right away
If you feel any itching, stinging, burning, pain, or other discomfort during a service,
tell your stylist or barber immediately so the service can be stopped or adjusted.
4.6 Assumption of risk
PLEASE READ — THIS AFFECTS YOUR LEGAL RIGHTS. By booking and receiving Services, you
acknowledge that you understand the risks described in this Section 4, confirm that you have
made the disclosures described in Section 4.3, and knowingly and voluntarily assume all
inherent risks of the Services — including, without limitation, the risk of minor nicks,
cuts, and abrasions; irritation, redness, sensitivity, and burns; and allergic or
sensitivity reactions to products, as described in Section 4.1 — whether those risks are
currently known or unknown to you, to the fullest extent permitted by Texas law. You
accept full responsibility for any such outcome that arises despite the reasonable care of
Cowboy Up and its staff. This acknowledgment is in addition to — and not a limitation of —
Sections 4.7, 14, and 15.
4.7 Release and waiver of liability
PLEASE READ THIS SECTION CAREFULLY — IT IS A RELEASE OF LIABILITY AND LIMITS CLAIMS YOU
MAY BRING AGAINST COWBOY UP. To the fullest extent permitted by Texas law, by booking and
receiving Services you, on behalf of yourself and your heirs, family, and personal
representatives, RELEASE, WAIVE, AND DISCHARGE COWBOY UP, COWBOY UP DALLAS LLC, AND
THEIR OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS (THE “RELEASED PARTIES”) FROM ANY
AND ALL CLAIMS, DEMANDS, AND CAUSES OF ACTION FOR PERSONAL OR BODILY INJURY, SKIN OR SCALP
REACTION, ILLNESS, DAMAGE TO PERSONAL PROPERTY, OR OTHER LOSS ARISING FROM OR RELATED TO THE
INHERENT RISKS OF THE SERVICES DESCRIBED IN SECTION 4.1 — INCLUDING CLAIMS CAUSED BY OR
ARISING FROM THE ORDINARY NEGLIGENCE OF ANY OF THE RELEASED PARTIES.
This release does NOT apply to — and you do NOT waive — claims arising from gross
negligence, recklessness, or willful or intentional misconduct, or any liability that
cannot be released or limited under Texas law. This Section is intended to satisfy the
“express negligence” and conspicuousness (“fair notice”) requirements of Texas law, and is
to be read together with Sections 14 and 15.
4.8 Right to refuse or stop service
For the health and safety of our guests and staff, we reserve the right to refuse, stop,
or decline to complete a service — including where a guest has a contagious condition
(such as head lice, ringworm, an active skin infection, an open wound, or a fever or other
apparently contagious illness), is intoxicated or impaired, behaves abusively or
threateningly toward staff or other guests, or has not paid for prior services. We apply
this right consistently and without regard to race, color, religion, sex, national
origin, age, disability, or any other characteristic protected by law.
5. Payment for Services
5.1 Payment and authorization
Payment for Services is due at the time of service by the payment methods we accept in the
shop. You authorize charges to a card you provide or place on file, including cancellation
and no-show fees under Section 3 and the Appointment Policy.
5.2 Chargebacks and payment disputes
If you ever have a concern about a charge or a service, you agree to contact us first —
at info@cowboyupyall.com or (214) 361-2011 — so we can review it with you, before disputing
the charge with your bank or card issuer. Services that have been performed are
non-refundable once rendered, and cancellation and no-show fees properly charged under
Section 3 and the Appointment Policy are valid, authorized charges.
Initiating a chargeback or payment dispute for Services that were actually performed, or for
cancellation or no-show fees you authorized under these Terms and the Appointment Policy, is
a breach of these Terms. For any such chargeback, you agree that we may, to the fullest
extent permitted by law: (a) provide your card issuer with these Terms, your signed or
electronically accepted authorizations, your appointment and service records, and any
related communications as evidence that the charge was valid; (b) recover the disputed
amount, together with any chargeback or bank fees we are assessed and our reasonable costs
of collection, including reasonable attorneys’ fees; and (c) decline to provide further
Services to you. Pursuing a chargeback does not relieve you of the obligation to use the
informal-resolution and dispute-resolution process in Section 16.
5.3 Gift cards
Cowboy Up gift cards may be purchased and used toward Services and other purchases at
Cowboy Up, up to the available balance. Gift cards are issued and honored in compliance with
applicable law. They do not expire, and we do not charge dormancy, inactivity, or
service fees on them. A gift card is not a credit, debit, or charge card, carries no implied
warranties, does not earn interest, and is not redeemable or exchangeable for cash except
where required by law.
Treat a gift card like cash. We are not responsible for, and will not replace or refund,
a gift card that is lost, stolen, damaged, or used without your permission. A gift card has
no value until it is activated and paid for, and we may decline to honor any gift card we
reasonably believe was obtained fraudulently, was not issued or sold by Cowboy Up, or has
been altered or duplicated. Gift cards may not be resold, are void where prohibited by law,
and their purchase and use are subject to these Terms.
6. Photography and Likeness
We may photograph or record haircuts, services, and finished work in the shop. By
receiving Services, you grant Cowboy Up permission to use photographs and recordings that
include your hair, beard, or likeness for marketing, advertising, social media, and
portfolio purposes, without compensation — unless you tell a staff member at or before
your appointment that you do not consent, in which case we will not photograph or record
you. You may withdraw consent for future use at any time by contacting us.
7. Our Staff and Cowboy Up Client Relationships
7.1 Who our staff are, and how we think about this section
The barbers, stylists, and other staff who serve you at Cowboy Up are W-2 employees of
Cowboy Up — not independent contractors, booth renters, or self-employed practitioners using
our space. When you become a Cowboy Up client, you build a relationship with a particular
staff member, and over time that relationship can become genuine and friendly. We are glad
when it does. Nothing in this Section is meant to prevent a Cowboy Up staff member and a
client from forming a real human connection, or from running into each other in the world
and acting like people. What this Section addresses is something specific and well-documented
in our industry: a staff member building a client relationship at Cowboy Up and then
attempting to take that relationship elsewhere when they leave. Cowboy Up invests substantial
time and money in recruiting, training, equipping, marketing, and supporting its staff, and
the client relationships that result from that investment are relationships of Cowboy Up.
7.2 Cowboy Up’s confidential business information
You acknowledge that the following are Cowboy Up’s confidential and proprietary business
information, treated by Cowboy Up as confidential under applicable trade-secret law,
including the Texas Uniform Trade Secrets Act: Cowboy Up client list; the contact information
Cowboy Up holds for its clients; client appointment, scheduling, and service history; client
preferences and notes maintained by Cowboy Up; pricing information not generally posted; and
the client-staff service relationships Cowboy Up has built. Cowboy Up staff are bound by
written employment agreements that designate this same information as confidential and that
prohibit its use for any purpose outside their work for Cowboy Up, both during and after
their employment with Cowboy Up ends. By using the Site, booking an appointment, or receiving
Services, you acknowledge this designation and agree to treat the information accordingly,
including by complying with Sections 7.3 through 7.6.
7.3 No exchange of personal contact information for service purposes
By using the Site, booking an appointment, or receiving Services, you agree that you will
not solicit, request, accept, or attempt to obtain — from any Cowboy Up staff member or from
any other source — the personal phone number, personal email address, personal social-media
handle or account, home address, or other private contact information of any Cowboy Up staff
member, for the purpose of arranging, scheduling, discussing, or continuing grooming
services. If a Cowboy Up staff member offers any of that information to you for those
purposes, you agree to decline it. A staff member offering it does not authorize you to
accept it; both the offer and the acceptance violate Cowboy Up’s policies. If a staff member
offers their personal contact information to you, or asks for yours outside Cowboy Up
authorized channels, please report it to Cowboy Up using the contact information in
Section 20.
7.4 Service communication runs through Cowboy Up authorized channels
All communications with Cowboy Up staff about appointments, services, scheduling, follow-up,
products, recommendations, or complaints must go through Cowboy Up authorized channels: the
Site, our scheduling provider (currently ampbyus.com), our shop phone numbers, in-shop
conversation during your service, or email addresses ending in @cowboyupcuts.com. You
agree not to contact any Cowboy Up staff member, while they are employed by Cowboy Up,
through that staff member’s personal social-media account, personal phone, personal email,
or other personal channels for any of those service-related purposes.
Incidental social contact is not restricted by this Section. A chance encounter at a
store, a concert, or another public place, and ordinary social conversation that does not
concern grooming services or other Cowboy Up business, is not a violation. Friendly personal
relationships that develop in the course of in-shop service, and that stay clear of the
matters covered by Sections 7.3 and 7.5, are welcome.
7.5 Departing and former Cowboy Up staff
You acknowledge that Cowboy Up staff are bound by written employment agreements that prohibit
them from soliciting Cowboy Up clients, from using Cowboy Up’s confidential business information
described in Section 7.2 outside their work for Cowboy Up, and from initiating or accepting
outside contact with Cowboy Up clients for service-related purposes — both during their
employment and for a defined period after their employment with Cowboy Up ends. By using the
Site, booking an appointment, or receiving Services, you agree that you will not knowingly
induce, encourage, assist, or participate in a Cowboy Up staff member’s violation of those
obligations. This includes — without limitation — accepting a former Cowboy Up staff
member’s solicitation to follow them to a new place of work for grooming services;
providing a former Cowboy Up staff member with information that helps them locate, contact,
or solicit other Cowboy Up clients; or treating service communication that should run
through Cowboy Up authorized channels (Section 7.4) as a means to route grooming business
away from Cowboy Up. This Section does not restrict your right to obtain grooming services
from any provider you choose, and it does not address ordinary social contact as described
in Section 7.4. It addresses participation in the specific harm of moving Cowboy Up client
relationship to a former Cowboy Up staff member outside of Cowboy Up.
7.6 Pre-existing personal relationships
This Section 7 does not apply to a personal relationship — family, household, close
personal friendship, or other established personal connection — that existed between you
and a Cowboy Up staff member before that staff member began working at Cowboy Up. If a
pre-existing personal relationship is the basis for any contact described in this Section,
please notify shop management at or before your first appointment with that staff member so
we can document it in writing. Contemporaneous disclosure protects both you and the staff
member. A claim of pre-existing personal relationship raised for the first time only after
this Section is enforced, without prior disclosure, will be given little weight.
7.7 Why this matters; remedies
Cowboy Up treats the confidential business information described in Section 7.2, and the
staff-employment obligations referenced in Section 7.5, as central to its business.
Soliciting Cowboy Up staff personal contact information, conducting service-related business
off-channel, or knowingly inducing or participating in a Cowboy Up staff member’s violation
of their employment obligations harms Cowboy Up’s legitimate business interests. If you become
aware that a current or former Cowboy Up staff member has solicited you to do any of the
things described in this Section — offered you a personal phone number or social-media
handle, asked you to follow them to a new shop, or contacted you for service-related
business outside Cowboy Up authorized channels — please notify Cowboy Up promptly using the
contact information in Section 20. A violation of this Section is a material breach of
these Terms. In addition to any other remedies available, Cowboy Up may decline to provide
further Services to a client who violates this Section, and Cowboy Up reserves all rights
against any current staff member, former staff member, or third party involved, including
injunctive relief and damages. Nothing in this Section limits Cowboy Up’s rights under any
employment, confidentiality, non-solicitation, or area-of-protection agreement with any
current or former Cowboy Up staff member.
8. The Site and Accounts
The Site provides information about Cowboy Up, our services, locations, and team. Any
booking account you create is held with our third-party scheduling provider and is governed
by that provider’s terms. You agree to provide accurate information and to keep any
credentials confidential. We may suspend or restrict access to the Site or Services for
conduct we determine to be fraudulent, abusive, or harmful.
9. Intellectual Property
The Site and its content — text, graphics, images, photographs, logos, the Cowboy Up name
and marks, articles, and design — are owned by Cowboy Up or our licensors and are protected
by U.S. and international copyright, trademark, trade dress, and other intellectual
property laws. You may view and print Site content for personal, non-commercial use. You
may not copy, reproduce, modify, distribute, sell, or commercially exploit Site content, or
use our trademarks or brand assets, without our prior written consent. You may not use
automated tools to scrape the Site beyond what /robots.txt permits, and you may not use
the Site or its content to train artificial intelligence or machine-learning models
without our prior written consent.
10. User Content
“User Content” means reviews, ratings, comments, photos, videos, social tags, and other
content you submit, post, or publish about Cowboy Up or your experience with us — whether
through the Site, our social media channels, or a third-party platform or review site
such as Google, Yelp, Facebook, or Instagram. By creating User Content, you grant Cowboy Up
a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable license to
use, reproduce, modify, distribute, display, quote, and create derivative works from it for
any business purpose, including marketing, advertising, our website, and our social media.
For example, this lets us re-share or feature a review or photo you posted about us on
Google, Yelp, or social media. You represent that you own or have the rights to your User
Content, that it does not infringe any third party’s rights, that it is truthful, and that
you are at least 18. We may monitor, edit, or remove User Content on the Site and our own
channels at our discretion but have no obligation to do so.
This license is permission for us to use content you choose to post; it does not require
you to post anything, does not restrict what you may honestly say, and does not give us
control over content on platforms we do not operate. When we re-share content from a
third-party platform, that platform’s own terms also apply.
11. Prohibited Conduct
These Terms govern both your use of the Site and your conduct in our shop, so this section
is divided to make that scope clear.
11.1 On the Site and our online channels
You agree not to: use the Site for any unlawful purpose; post content that is false,
defamatory, harassing, threatening, obscene, or hateful; impersonate any person or Cowboy Up
representative; interfere with or disrupt the Site or its servers; attempt unauthorized
access to the Site, other users’ information, or our systems; upload viruses or malicious
code; use the Site or its content to train AI or machine-learning models without our
consent; harvest other users’ personal information; or send unsolicited communications.
11.2 In our shop and when receiving Services
When you are in our shop or receiving Services, you agree to: treat our staff and other
guests with courtesy and respect; not behave abusively, threateningly, violently, or in a
way that is disruptive, harassing, or discriminatory toward staff or guests; not be
intoxicated or impaired in a way that interferes with safe service; follow reasonable shop
policies and staff instructions concerning safety and conduct; not photograph or record
other guests or staff without their consent; and pay for the Services you receive. We
reserve the right to refuse, stop, or decline service as described in Section 4.8, and to
ask anyone who violates this section to leave the shop.
We may report suspected unlawful activity to law enforcement and may suspend or restrict
access to the Site or Services for conduct that violates this section.
12. Third-Party Links and Services
The Site and our Services rely on or link to third parties — including our online
scheduling provider, payment processors, analytics providers, and social platforms. We do
not control these third parties and are not responsible for their content, services, or
privacy practices. Your dealings with them are between you and them.
13. Disclaimer of Warranties
THE SITE AND ALL SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT
WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE
LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE
UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY SERVICE WILL ACHIEVE A PARTICULAR RESULT.
Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions
the disclaimers apply to the maximum extent permitted by law.
14. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL COWBOY UP, ITS
AFFILIATES, OR ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY
INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM
OR RELATED TO THE SITE OR THE SERVICES. OUR TOTAL LIABILITY ARISING FROM OR RELATED TO
THESE TERMS, THE SITE, OR ANY SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU
PAID US FOR THE SERVICE GIVING RISE TO THE CLAIM, OR (B) $100 USD.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded
under applicable law — including liability for gross negligence, willful misconduct, or
for death or personal injury where the law does not permit such a limitation. Some
jurisdictions do not allow certain limitations; in those jurisdictions our liability is
limited to the maximum extent permitted by law.
15. Indemnification
You agree to indemnify, defend, and hold harmless Cowboy Up, its affiliates, and its
owners, officers, employees, contractors, and agents from and against any claims, damages,
liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising
from or related to your use of the Site or Services, your violation of these Terms, your
violation of any third party’s rights, or your User Content.
16. Dispute Resolution and Arbitration
Please read this section carefully. It affects your legal rights, including your right
to file a lawsuit in court and to have disputes decided by a jury.
16.1 Informal resolution first
Before filing any formal claim, you agree to first contact us at
info@cowboyupyall.com and give us 60 days to resolve the
matter in good faith.
16.2 Binding arbitration
If the dispute is not resolved informally, any dispute, claim, or controversy arising out
of or relating to these Terms, the Site, or the Services will be resolved by binding
individual arbitration administered by JAMS under its applicable rules (its Streamlined
Arbitration Rules for claims under $250,000). The arbitration will take place in San
Antonio, Texas, or by video conference at the arbitrator’s discretion.
16.3 Class-action waiver
You and Cowboy Up agree that any arbitration or proceeding will be limited to the dispute
between us individually. To the fullest extent permitted by law, no arbitration or
proceeding will be joined or consolidated with another, and no dispute may be arbitrated
or litigated on a class-action or representative basis.
16.4 Exceptions
Either party may bring a qualifying claim in small claims court, and either party may seek
injunctive or equitable relief in court to protect its intellectual property.
16.5 Opt-out
You may opt out of this arbitration agreement by sending written notice to
info@cowboyupyall.com within 30 days of first accepting these
Terms, including your full name, mailing address, email, and a clear statement that you
opt out of arbitration.
17. Governing Law and Venue
These Terms and any dispute arising from or relating to them, the Site, or the Services are
governed by the laws of the State of Texas, without regard to its conflict-of-law
rules. To the extent litigation is permitted under Section 16, the exclusive venue is the
state and federal courts located in Dallas County, Texas, and you consent to the
personal jurisdiction of those courts.
18. Modifications
We may update these Terms from time to time. We will post the updated Terms here and
update the “Last updated” date; for material changes we will provide additional notice
where required by law. Your continued use of the Site or Services after the updated Terms
take effect constitutes acceptance.
19. General Provisions
Severability. If any provision is found unenforceable, the remaining provisions stay
in effect. No waiver. Our failure to enforce a provision is not a waiver of it.
Assignment. You may not assign these Terms without our consent; we may assign them
freely. Force majeure. We are not liable for failure or delay caused by events beyond
our reasonable control. Entire agreement. These Terms, together with the
Privacy Policy and the
Appointment Policy,
are the entire agreement between you and Cowboy Up regarding the Site and Services.
Headings are for convenience only.
20. Contact
Cowboy Up Men’s Salon
6030 Luther Ln., Suite 120, Dallas, TX 75225
Phone: (214) 361-2011
Email: info@cowboyupyall.com
Website: cowboyupcuts.com