Privacy Policy
The Short Version
Cowboy Up Men’s Salon, operated by Cowboy Up Dallas LLC (“we,” “us,”
“our“), respects your privacy. This
Privacy Policy explains what information we collect when you visit
cowboyupcuts.com (the “Site“), contact us,
book an appointment, apply for a job, or visit our shop — how we use it, who we share it
with, and your rights over it.
In plain English: we collect the information we need to serve our guests, run our shop, and
hire our team. We do not sell your personal information. We comply with applicable
privacy laws, including the Texas Data Privacy and Security Act (TDPSA), the California
Consumer Privacy Act (CCPA/CPRA), and — for visitors from those regions — the EU/UK
General Data Protection Regulation (GDPR).
Questions? Email info@cowboyupyall.com.
1. Information We Collect
1.1 Information you give us
- Contact form — your name, email address, phone number, the location you select, and
the message you send us. - Appointment booking — when you book, your name, contact details, and appointment
details. Booking, point-of-sale, and customer records are handled by our provider
Unchained Systems Inc. (operator of ampbyus.com); information you enter there is also
subject to that provider’s privacy policy. - Careers applications — if you apply for a job through the Site, the information you
submit through our careers form, which may include your name, contact details, work
history, and any attachments you upload (such as a resume). Resumes and similar
attachments are more sensitive than ordinary contact details; we handle them accordingly. - In shop — when you receive services, we keep service and appointment records and
process payment. Card payments are handled by our payment processor; we do not store full
card numbers. - Reviews and communications — content you send us or post about us.
1.2 Information we collect automatically
When you visit the Site, we automatically collect device information (browser, operating
system), IP address and approximate location, the pages you view and how you navigate, and
referring URLs — through cookies and similar technologies and through analytics and
tag-management services, including Google Analytics and Google Tag Manager (see Section 7).
1.3 Information from third parties
We may receive information from our scheduling provider (booking confirmations), our
payment processor (transaction confirmations), review and analytics platforms, and social
media platforms if you interact with our content there.
2. How We Use Your Information
We use your information to:
- Provide services and manage appointments — schedule, confirm, remind, and follow up.
- Respond to you — answer inquiries sent through the contact form, by phone, or otherwise.
- Hire our team — review and respond to job applications and manage recruiting.
- Communicate with you — send appointment notifications and reminders, and — with your
consent — marketing messages. - Improve the Site and our shop — analyze usage, troubleshoot, and personalize content.
- Protect against fraud and abuse and enforce our
Terms of Service. - Comply with the law — meet legal, tax, and regulatory obligations and respond to
lawful requests.
Where the GDPR applies, we process personal data under these legal bases: contract
performance (to provide services you request), legitimate interest (to run, secure,
and improve our business), consent (for marketing and certain cookies), and legal
obligation.
3. How We Share Your Information
We do not sell your personal information for money. We share it only with:
- Service providers that help us operate, including our website host (WP Engine), our
point-of-sale, customer-management, and scheduling provider (Unchained Systems Inc. —
operator of ampbyus.com) and its payment processor, analytics and tag-management providers
(Google), email/SMS messaging providers, and review-platform providers. These providers may use your
information only to provide their services to us and must keep it confidential. - Advertising platforms — we may share your information, such as your phone number and email address, with advertising platforms such as Google and Meta to show you relevant ads, to avoid showing new-customer offers to existing guests, and to measure how our advertising performs. We never share your text-message opt-in or consent information. You can opt out at any time by emailing info@cowboyupyall.com with the subject line “Ad Matching Opt-Out.”
- Legal disclosures — if required by law, subpoena, or court order; to enforce our
Terms of Service; to protect the rights, property, or safety of Cowboy Up, our guests, or
others; or in connection with a merger, acquisition, financing, or sale of business assets. - With your consent — for any other purpose you authorize.
4. Cross-Context Behavioral Advertising / “Sale” or “Sharing”
Some analytics and advertising partners use cookies and tracking technologies that, under
California’s CCPA/CPRA and similar laws, may be considered a “sale” or “sharing” of
personal information for cross-context behavioral advertising. You have the right to opt
out — see Section 8.
Sharing information with advertising platforms, described in Section 3, may also be considered “sharing” or “targeted advertising” under these laws. You can opt out as described in Section 3 or Section 8.
5. Data Retention
We keep personal information only as long as needed to provide our services, comply with
legal, accounting, and tax obligations, resolve disputes, and maintain business records.
Typically: job-application materials — including resumes and other attachments — are
kept for 24 months, after which they are securely deleted or anonymized
unless you are hired or ask us to keep your application on file; service and transaction
records are kept for about 7 years to meet tax and accounting requirements;
contact-form messages and appointment records are kept for as long as reasonably needed for
our relationship with you; marketing data is kept until you unsubscribe; and website
analytics are generally kept up to 26 months at the individual level, then aggregated. When
we no longer need information, we securely delete or anonymize it.
6. Data Security
We take reasonable physical, technical, and administrative measures to protect your
information: Site traffic is encrypted in transit using SSL/TLS; payment information is
handled by PCI-DSS compliant processors and we do not store full card numbers; access to
personal information is limited to staff and contractors who need it. No method of
transmission or storage is 100% secure, and we cannot guarantee absolute security. If we
become aware of a breach affecting your personal information, we will notify you as
required by law.
7. Cookies and Tracking Technologies
We use cookies and similar technologies (pixels, tags, local storage) to operate the Site,
remember preferences, analyze usage, and — where applicable — support advertising.
- Strictly necessary — required for the Site to function. These cannot be disabled.
- Performance / analytics — help us understand how visitors use the Site (Google
Analytics, deployed through Google Tag Manager). - Functional — remember your preferences.
- Advertising / targeting — used by us or our partners to measure and serve relevant
advertising.
You can control cookies through your browser settings; disabling some may limit Site
functionality. For advertising cookies you can opt out via the
Digital Advertising Alliance or the
Network Advertising Initiative. We treat a Global
Privacy Control (GPC) signal as a valid opt-out of “sale”/”sharing” where applicable.
8. Your Privacy Rights
We provide all consumers, regardless of location, with the right to access a copy of
the personal information we hold about them, correct inaccurate information, delete
personal information (subject to legal retention requirements), and opt out of marketing.
8.1 Texas residents (TDPSA)
The Texas Data Privacy and Security Act gives Texas consumers the right to confirm whether
we process their personal data and to access it, correct inaccuracies, delete personal
data, obtain a portable copy, and opt out of the sale of personal data, targeted
advertising, and certain profiling. To exercise these rights, email
info@cowboyupyall.com with the subject line “Texas Privacy
Request.” We will respond within 45 days. If we deny your request, you may appeal by
replying within 60 days.
8.2 California residents (CCPA / CPRA)
California residents also have the right to know the categories of personal information we
collect, the sources, the business purpose, and the categories of third parties we share
it with; to opt out of any “sale” or “sharing” for cross-context behavioral advertising; to
limit the use of sensitive personal information; and to non-discrimination for exercising
their rights. Email us with the subject line “California Privacy Request.”
8.3 EU / UK residents (GDPR / UK GDPR)
Visitors from the EU and UK also have the right to withdraw consent, object to processing
based on legitimate interest, restrict processing in certain circumstances, obtain data
portability, and lodge a complaint with their local supervisory authority.
8.4 Other states
Residents of other states with comprehensive privacy laws have similar rights; email us and
we will handle each request under the applicable state law.
8.5 Verifying your identity
To protect your information, we will verify your identity before fulfilling a request — for
example, by confirming information already on file — and will not ask for more than
necessary. You may use an authorized agent, with proof of authorization.
9. SMS / Text Messages (TCPA)
Appointment texts. When you provide your mobile number to book or manage an
appointment, you consent to receive recurring automated appointment notifications,
confirmations, and reminders by text message. These are transactional messages sent as
part of providing our Services.
Marketing texts. Cowboy Up sends promotional or marketing text messages only to
guests who have given separate, specific opt-in consent to receive marketing texts.
Opting in to marketing texts is optional, is separate from your agreement to our Terms,
and is never a condition of booking or receiving any service.
For both types of messages, frequency varies and message and data rates may apply. You
can opt out at any time by replying STOP to any message; for help, reply HELP or
contact us. We do not sell or share your mobile number with third parties or affiliates for
their own marketing, and we never share your text-message opt-in or consent information with any third party. Your number may be shared with advertising platforms for our own advertising, as described in Section 3.
10. Email Marketing (CAN-SPAM)
We send promotional emails only to people who opt in. Every promotional email includes an
unsubscribe link, and you can also email us to be removed. Transactional messages
(appointment confirmations and reminders) are not promotional and are sent as part of our
service to you.
11. Children’s Privacy
The Site is intended for adults and is not directed to children, and we do not knowingly
collect personal information from children online. We do provide grooming services to
minors in the shop, with a parent or legal guardian present and consenting; any
information collected in connection with a minor’s service is provided and managed by that
parent or guardian. If you believe a child has provided personal information through the
Site, contact us and we will delete it.
12. International Visitors
Cowboy Up operates in the United States. If you contact us or use the Site from outside the
U.S., your information will be transferred to, stored in, and processed in the U.S. By
using the Site, you consent to this transfer.
13. Links to Other Sites
The Site links to third-party websites and services (for example, our scheduling provider
and social media). We are not responsible for their privacy practices; review their
policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy here
and update the “Last updated” date; for material changes we will provide additional notice
where required by law.
15. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal
information:
Cowboy Up Men’s Salon — Attn: Privacy
6030 Luther Ln., Suite 120, Dallas, TX 75225
Phone: (214) 361-2011
Email: info@cowboyupyall.com
Website: cowboyupcuts.com
For privacy-specific requests, use the subject line that matches your jurisdiction (for
example, “Texas Privacy Request” or “California Privacy Request”).